home| contact us | Deliver where it matters
clicksor help> Advertiser help> Working with your Clicksor Campaigns: Troubleshooting> Ads

Ads

 

How come I can't upload my banner?

 

For Graphical banner, we have a restriction on the file size and it has to be within 30KB, make sure your banner file size is within the limit. For Text banner ads, please make sure that the max. characters for your topic is 30 characters with space and 50 characters max for your descriptions

 

Why is my ad disapproved? What should I do next?

 

There are several reasons why your ad got disapprove, if your ads gets disapprove a trouble ticket will be sent to you to let you know the reason. You can also feel free to review our terms and conditions as well.

Some of the more common reason are, but not limited to:

  • i. You forgot to save your ad
  • ii. The landing page doesn't work
  • iii. Your landing page contain sound (apply to full page popunder)

Once you've fix the problem you can sent a trouble ticket to your account manager for review.

 

How come my account/campaign got suspended?

 

We will suspend your account when we cannot verify your account. We will usually call you to verify your account within 72 business hours upon the creation of the campaign. If we are unable to reach you we will send you a trouble ticket. After a period of time if we don't hear from you we will suspend your account.

 

How come sounds/ background music are restricted for a full page popunder campaign?

 

Clicksor is here to bring a better advertising experience for everybody, such as the advertisers, publishers and the users. As this is a full page popunder campaign it means that your ad will be displayed beneath the user's current browser making the user less aware that there is an ad unless they close their current browser. Without the acknowledgement from the user that an ad is displayed, if your ad contains sounds/background music this can scare the user and give your brand a negative effect.

 

Where will my ads appear?

 

Your ad will appear on the content sites of Clicksor's network and the search network. Our innovative technology scans our publisher's content, which ensures that your ad(s) are placed only on the specific page that is specific to your targeted audiences.

 

What kind of site does Clicksor accept?

 

At Clicksor, we strive to maintain a safe and pleasant Internet experience for your visitors and ours. In order to participate in our publisher program, submitted sites must meet all of the standards outlined below:

  • Participating sites must have 5,000 page views per day.
  • Participating Sites cannot display child pornography or contain links to such content.
  • Participating Sites cannot be libellous or defamatory in nature.
  • Participating Sites must not contain or link to software piracy.
  • Participating Sites cannot be used for software trading (warez).
  • Participating Sites must not contain or link to any forms of illegal activity (i.e., how to build a bomb, hacking,'phreaking', etc.)
  • Participating sites cannot be proxy sites or contain link(s) to such service.
  • Participating Sites cannot contain gratuitous displays of violence, obscene or vulgar imagery or language, and abusive content or content which endorses or threatens physical harm.
  • Participating Sites must not promote any types of hate-mongering. (i.e., racial, political, ethnic, religious, gender-based, sexuality-based or personal, etc.)
  • Participating Sites cannot participate in or transmit inappropriate newsgroup postings or unsolicited e-mail (spam).
  • Participating Sites must not promote any types of illegal substance, paraphernalia or activity with illegal, false or deceptive investment advice or money-making opportunities.
  • Participating Sites cannot be under construction, incomplete or contain little original content.
  • Participating Sites must not be a free hosting webpage or personal homepage.
  • Participating Sites must not contain any type of content that reasonable public consensus deems to be improper or inappropriate.
  • Participating Sites must contain the code provided by Clicksor T intact and unchanged. Websites may contain more than one page containing the code, but only one occurrence of the code is allowed PER INDIVIDUAL PAGE.
 

Can I know the exact site that my ads will appear on?

 

Due to our privacy agreement with our publishers and competitive reasons we are unable to provide you exactly where your ads will appear. But you will have access to the site report, in which you will know how much impression each site is sending to you as well as the amount spent per site so you can optimize your campaign. If you implement pixel codes we are able to provide you with the conversions made from the site as well.