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Troubleshooting Disapproved Ads

  

Why is my ad disapproved? What should I do next?

  

There are several reasons why your ad got disapprove, if your ads gets disapprove a trouble ticket will be sent to you to let you know the reason. You can also feel free to review our terms and conditions as well.

Some of the more common reason are, but not limited to:

  • i. You forgot to save your ad
  • ii. The landing page doesn't work
  • iii. Your landing page contain sound (apply to full page popunder)
  • iv. Your landing page contains additional pop-up/pop-under

Once you've fix the problem you can sent a trouble ticket to your account manager for review.

  

How come my account/campaign got suspended?

  

We will suspend your account when we cannot verify your account. We will usually call you to verify your account within 72 business hours upon the creation of the campaign. If we are unable to reach you we will send you a trouble ticket. After a period of time if we don't hear from you we will suspend your account.